If you outsource, does it mean you have to hand over all aspects of Credit Management to LCI?

Not at all. At LCI, our approach is always flexible and innovative. As your company grows and evolves, your Credit Management needs may change. You might decide to begin by using just one of our services, such as debt collection, or alternatively, sales ledger administration and bad debt collection.

Handling customer relationships is a sensitive area. You certainly want to reduce Days Sales Outstanding (DSO), but how can you be sure outsourcing credit management won't carry with it the risk of upsetting or mishandling customers?

Our track record speaks for itself; if we had not met very high standards consistently, we would not be in a leadership position today. At LCI, we train our people very carefully; their customer relationship management and communication skills are focused, well developed and frequently reviewed. Time after time, companies that outsource to us mention a marked improvement in the handling of even the most difficult and long-term "problem payers". LCI will analyze your business situation and requirements to define both problems and opportunities in order to follow up with an effective Credit Management action plan.